Seller Terms of Service

  1. Introduction:
    • Purpose: These Seller Terms of Service establish the rules and conditions that sellers must agree to when using the PhenixBox platform. They are designed to ensure a safe, transparent, and fair marketplace for all parties involved.
    • Scope: These terms apply to all sellers on the PhenixBox platform. PhenixBox is a marketplace, and we are not the owner of the products. All transactions and interactions are between buyers and sellers.
  2. Account Registration:
    • Eligibility: Sellers must be legally able to enter into binding contracts. Businesses must provide valid business registration documents.
    • Account Setup: Sellers must complete the registration process, providing accurate and complete information. This includes business details, contact information, and bank account details for payments.
  3. Product Listings:
    • Accurate Information: Sellers must provide truthful and accurate information for all product listings, including descriptions, prices, and images. Misleading or false information is prohibited.
    • Compliance with Laws: All products listed must comply with relevant laws and regulations, including safety standards and import/export regulations.
  4. Pricing and Fees:
    • Pricing Accuracy: Sellers must ensure that product prices are accurate and reflect the final price to the buyer, including any applicable taxes or fees.
    • Fee Structure: Sellers are responsible for understanding and complying with PhenixBox’s fee structure, including listing fees, transaction fees, and any other applicable charges.
  5. Order Fulfillment:
    • Processing Time: Sellers must specify and adhere to the processing time for each product. Orders should be processed and shipped within the stated timeframe.
    • Shipping and Handling: Sellers are responsible for choosing reliable shipping methods and ensuring that products are securely packaged to prevent damage during transit.
  6. Payment Terms:
    • Payment Processing: PhenixBox will process payments through the seller’s designated bank account. Payments are typically made twice a month, subject to PhenixBox’s payment processing schedule.
    • Refunds and Returns: Sellers must handle refunds and returns according to PhenixBox’s Return Policy and must clearly communicate their return and refund policies to buyers.
  7. Customer Service:
    • Support Obligations: Sellers must provide timely and effective customer support to buyers. This includes responding to inquiries, resolving disputes, and addressing complaints promptly.
    • Communication: Sellers must maintain clear and professional communication with buyers through the PhenixBox platform.
  8. Intellectual Property:
    • Ownership and Rights: Sellers must ensure that they have the rights to sell all listed products and that their listings do not infringe on any intellectual property rights.
    • Content Use: Sellers must use original content or have the necessary rights to use any images, text, or other content in their product listings.
  9. Compliance and Conduct
    • Prohibited Activities: Sellers must not engage in activities such as selling counterfeit goods, fraud, or violating any laws or regulations.
    • Monitoring and Enforcement: PhenixBox reserves the right to monitor seller activities and take action against violations, including warnings, suspensions, or account termination.
  10. Dispute Resolution
    • Resolution Process: In the event of disputes, sellers and buyers should try to resolve issues amicably. If unresolved, PhenixBox support will mediate to find a fair solution.
    • Escalation: Serious violations of these terms may result in account suspension or termination. PhenixBox may also take legal action if necessary.
  11. Policy Updates
    • Changes to Terms: PhenixBox may update these Seller Terms of Service. Sellers will be notified of significant changes, and continued use of the platform indicates acceptance of the updated terms.
    • Notification of Changes: Sellers will be informed of updates via email or through the PhenixBox platform.
  12.  Contact Us
    • Support: For questions or concerns regarding these Seller Terms of Service, contact PhenixBox support at [email protected].