Return Policy

  1. Introduction:
    • Purpose: This Return Policy outlines the procedures for returning products, including conditions and refund processes, on the PhenixBox platform.
    • Scope: This policy applies to all buyers and sellers using PhenixBox. Note that PhenixBox is a marketplace and not the owner of the products; all transactions are between the buyer and the seller.
  2. Return Conditions:
    • Eligibility:
      • Products must be returned within the period specified by the seller from the date of delivery.
      • Items must be unused, in their original packaging, and in the same condition as when received.
    • Non-Returnable Items: Certain products, such as perishable goods, custom-made items, and digital downloads, may not be eligible for return.
  3. Return Process:
    • Initiating a Return: Buyers must contact the seller through the PhenixBox platform to initiate a return. The request should include the order number, reason for return, and photos of the item, if applicable.
    • Approval: The seller will review the request and provide instructions for returning the item. If the return is approved, buyers will receive a return authorization number and shipping details.
    • Shipping: Buyers are responsible for the return shipping costs unless the item is defective or the return is due to a seller error. It is recommended to use a trackable shipping service or purchase shipping insurance.
  4. Refund Process:
    • Inspection: Once the returned item is received, the seller will inspect it and notify the buyer of the approval or rejection of the refund.
    • Refund Method: If approved, the refund will be processed using the original method of payment within [specified period, e.g., 7-14 days]. Any shipping costs, if applicable, may be deducted from the refund amount.
    • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to seller error).
  5. Exchanges:
    • Process: If buyers need to exchange an item for the same product, they should follow the return process and place a new order for the replacement item.
  6. Dispute Resolution:
    • Disputes: In case of disputes regarding returns and refunds, buyers and sellers are encouraged to resolve the issue amicably through the PhenixBox platform. If a resolution cannot be reached, PhenixBox may intervene to facilitate a fair outcome.
  7. Policy Updates:
    • Changes to Policy: PhenixBox reserves the right to update this Return Policy. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the new terms.
  8. Contact Us:
    • Support: For questions or concerns regarding this Return Policy, contact PhenixBox support at [email protected].