Order Management

  1. Order Confirmation:
    • Process: Upon receiving an order, sellers should promptly confirm the order through the PhenixBox platform to ensure a smooth transaction process.
    • Details Required: Sellers must verify the order details, including product availability, quantities, and delivery information.
  2. Order Processing:
    • Preparation: Sellers are responsible for preparing the products for shipment according to the agreed specifications and within the specified timeframe.
    • Packaging: Proper packaging is crucial to ensure that products arrive in good condition. Sellers should adhere to packaging standards to prevent damage during transit.
  3. Shipping and Delivery:
    • Shipping: Once the order is ready, sellers must arrange for shipping through the chosen courier service. Tracking information should be provided to the buyer.
    • Delivery Timeframe: Sellers should strive to meet the delivery timeframe agreed upon with the buyer. Any delays should be communicated promptly.
  4. Order Tracking:
    • Updates: Sellers should keep buyers informed of the order status through regular updates on the PhenixBox platform.
    • Tracking Information: Providing accurate tracking information helps buyers monitor the progress of their delivery and enhances the overall customer experience.
  5. Handling Returns and Cancellations:
    • Returns: Sellers must manage return requests according to their return policy. Timely processing of returns and refunds is essential for maintaining buyer satisfaction.
    • Cancellations: If a buyer requests an order cancellation, sellers should handle the request promptly and process any applicable refunds.
  6. Dispute Resolution:
    • Communication: Sellers should address any disputes or issues raised by buyers in a professional and timely manner.
    • PhenixBox Assistance: While PhenixBox facilitates communication, it does not mediate disputes. Sellers and buyers are encouraged to resolve issues directly.