Buyer Solutions

Accounts & Registration

  • What’s on My Account
  • What are Followed Stores?
  • Face and Touch ID Login
  • How do I delete my account?


  • Can I cancel the Coupons once the payment is su…
  • What can I use the Top Up feature in the eStore for?
  • What do I need to know about product information?
  • What is Global Hits?

Shipping & Delivery

  • When will I receive my order?
  • How do I track my order?
  • Definition of Delivery Statuses
  • Priority Delivery

Click & Collect

Returns & Cancellations


Credit Purchases

Group Purchase



Contact Us

Most frequently asked questions

  1. How do I track my order
  2. What payment methods are accepted?
  3. What is the return and refund policy?
  4. How do I contact customer support?
  5. Is there a buyer protection progress?

Still need help?

Monday to Saturday: 7am – 10pm

Please allow up to 72 hours for a response