Click and Collect 

1. Click and Collect Service: Our Click and Collect service allows you to place an order online through PhenixBox and collect it from a designated store location within Phenix Building. After placing your order, you will receive a confirmation email with details of your order and the pickup location.

2. Order Pickup:

  • Once your order is ready for pickup, you will receive a notification email.
  • Please bring a copy of your confirmation email and a valid ID for verification when you come to collect your order.
  • Orders must be picked up within [number of days] days from the notification email. If not collected within this period, the order may be cancelled, and a refund issued.

3.  Changes and Cancellations:

  • If you need to change or cancel your order, please contact our customer service team as soon as possible.
  • Changes or cancellations can only be made before the order is prepared for pickup.