Buyer Terms of Service

  1. Introduction
    • Purpose: These Buyer Terms of Service are designed to outline the rules and conditions that buyers must agree to when using the PhenixBox platform. They ensure a safe, fair, and transparent buying experience for all users.
    • Scope: These terms apply to all buyers on PhenixBox. Please note that PhenixBox is a marketplace, not the owner of the products. All transactions are between the buyer and the seller.

  2. Account Registration
    • Eligibility: Buyers must be of legal age and have the capacity to enter into binding agreements.
    • Registration Process: Buyers must provide accurate information during registration, including contact details and payment information.

  3. Product Listings and Information
    • Accuracy: Buyers must ensure that all product information provided by sellers is accurate and complete. Misleading or false information is prohibited.
    • Verification: PhenixBox does not verify the accuracy of product information. Buyers are encouraged to review seller ratings and reviews.

  4. Ordering and Payment
    • Order Placement: Buyers must follow the instructions on the PhenixBox platform to place orders. Ensure all details are correct before confirming the purchase.
    • Payment Terms: Payments are processed through secure payment gateways. Buyers must comply with PhenixBox’s payment methods and terms.

  5. Delivery and Shipping
    • Shipping Information: Buyers are responsible for providing accurate shipping information. PhenixBox is not liable for any shipping errors due to incorrect information.
    • Delivery Timeframes: Sellers are required to specify delivery timeframes. Buyers should review the estimated delivery date before placing an order.

  6. Returns and Refunds
    • Return Policy: Buyers must review and comply with the seller’s return policy. Products must be returned within the specified timeframe and in their original condition.
    • Refund Process: Refunds will be processed according to the seller’s return policy and PhenixBox’s guidelines. Please refer to the return policy for detailed instructions.

  7. Communication and Support
    • Customer Support: Buyers can contact PhenixBox support at [email protected] for assistance with any issues.
    • Communication with Sellers: Buyers are encouraged to communicate directly with sellers through the PhenixBox messaging system for any order-related inquiries.

  8. Buyer Conduct
    • Respectful Behavior: Buyers must treat all users with respect. Harassment, abuse, or any form of inappropriate behavior is not tolerated.
    • Prohibited Activities: Buyers must not engage in fraudulent activities, including but not limited to, chargebacks, false claims, or impersonation.

  9. Dispute Resolution
    • Reporting Issues: Buyers should report any disputes or issues with sellers to PhenixBox support. PhenixBox will assist in mediating disputes in a fair and timely manner.
    • Conflict Resolution: If a resolution cannot be reached, PhenixBox reserves the right to take appropriate action, including but not limited to, refund processing or account suspension.

  10. Policy Updates
    • Changes to Terms: PhenixBox may update these Buyer Terms of Service periodically. Buyers will be notified of significant changes, and continued use of the platform indicates acceptance of the updated terms.
    • Notification: Changes will be communicated via email or through the PhenixBox platform.

  11. Contact Us
    • Support: For any questions or concerns regarding these Buyer Terms of Service, please contact PhenixBox support at [email protected].