- Introduction:
- Purpose: This Group Purchase Policy outlines the rules and guidelines for participating in group buying activities on PhenixBox. The aim is to facilitate a smooth and beneficial group purchasing experience for both buyers and sellers.
- Scope: This policy applies to all users of the PhenixBox platform who participate in group buying activities, including both buyers and sellers.
- Eligibility:
- Buyer Requirements: Any registered user of PhenixBox can participate in group buying activities. Buyers must ensure their account details are accurate and up-to-date.
- Seller Requirements: Sellers offering group purchase options must clearly indicate the terms and conditions, including minimum order quantities and discounts available for group purchases.
- Group Purchase Process:
- Initiating a Group Purchase: Sellers can list products eligible for group purchase on the PhenixBox platform. Buyers can join these group purchases by selecting the product and confirming their participation.
- Order Confirmation: Once the minimum order quantity is met, the group purchase will be confirmed, and the seller will process the orders. If the minimum order quantity is not met within the specified timeframe, the group purchase will be cancelled, and no payments will be processed.
- Pricing and Discounts:
- Discount Structure: Sellers must specify the discount structure for group purchases. The discount should be applied based on the total quantity ordered by the group.
- Price Guarantee: The price quoted for a group purchase should remain fixed for the duration of the group buying activity.
- Payment and Delivery:
- Payment Terms: Payments for group purchases must be made through the PhenixBox platform. Payment methods and schedules will be determined by the seller and communicated to buyers.
- Delivery Terms: Sellers are responsible for shipping the products to the buyers once the group purchase is confirmed. Delivery terms, including shipping costs and estimated delivery times, should be clearly communicated to the buyers.
- Cancellation and Refunds:
- Buyer Cancellation: Buyers may cancel their participation in a group purchase before the minimum order quantity is met. Once the group purchase is confirmed, cancellations are not permitted.
- Seller Cancellation: Sellers may cancel a group purchase if the minimum order quantity is not met. In such cases, buyers will be notified, and any payments made will be refunded.
- Dispute Resolution:
- Initial Steps: In case of any disputes arising from group purchases, both parties should first attempt to resolve the issue through direct communication.
- PhenixBox Assistance: If the dispute cannot be resolved directly, either party may seek assistance from PhenixBox support for mediation.
- Compliance:
- Legal and Ethical Standards: All users must comply with applicable laws and ethical standards during the group purchase process.
- Platform Policies: Users must adhere to all PhenixBox policies, including this Group Purchase Policy, to ensure fair and transparent transactions.
- Amendments to the Policy:
- Policy Changes: PhenixBox reserves the right to amend this Group Purchase Policy. Users will be notified of any changes, which will take effect immediately upon posting.
- User Agreement: Continued use of the platform after policy changes constitutes acceptance of the new terms.
- Contact Us:
- Support: For questions or concerns regarding the Group Purchase Policy, contact PhenixBox support at [email protected].
- Feedback: PhenixBox welcomes user feedback on the Group Purchase Policy to help improve the platform.
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