Delivery Terms of Service

  1. Introduction:
    • Purpose: The Delivery Terms of Service outline the requirements and guidelines for shipping and delivery on PhenixBox. These terms apply to all transactions between buyers and sellers on the PhenixBox platform.
    • Scope: These terms govern all shipping activities and delivery guarantees provided by sellers. PhenixBox is a marketplace, and we are not the owner of the products. All shipping and delivery responsibilities are between buyers and sellers.

  2. Handling Times:
    • Processing Time: Sellers are required to specify the processing time for each product. Processing time begins once the order is confirmed and payment is verified.
    • Estimated Dispatch Time: Sellers must indicate the estimated dispatch time for each product. This is the time frame within which the product will be shipped after processing.

  3. Delivery Methods:
    • Available Shipping Options: Sellers must offer clear shipping options, including standard, express, or same-day delivery, where applicable. The available shipping methods and associated costs should be disclosed to buyers at checkout.
    • Shipping Partners: Sellers are responsible for choosing reliable shipping partners. PhenixBox recommends using reputable courier services to ensure timely and safe delivery.

  4. Delivery Guarantees:
    • Delivery Timeframe: Sellers must provide an estimated delivery timeframe based on the chosen shipping method. This timeframe should be communicated to buyers during checkout.
    • Tracking Information: Sellers are required to provide tracking information once the order has been shipped. Buyers can use this information to monitor the status and location of their delivery.

  5. Shipping Costs and Fees:
    • Cost Disclosure: All shipping costs and fees must be clearly disclosed to buyers before checkout. This includes any additional charges for express shipping, handling, or international delivery.
    • Responsibility for Fees: Sellers are responsible for covering any shipping fees unless otherwise stated. Buyers should be informed of who is responsible for the shipping costs before completing the purchase.

  6. International Shipping:
    • Eligibility and Restrictions: Sellers must specify if international shipping is available and outline any restrictions or additional costs. This information should be clearly stated in the product listing.
    • Customs and Duties: Buyers are responsible for any customs duties, taxes, or import fees associated with international shipping. Sellers should provide guidance on potential additional costs during the checkout process.

  7. Delivery Issues and Claims:
    • Lost or Damaged Items: In case of lost or damaged items, buyers must notify the seller and PhenixBox within 7 days of delivery. Sellers are responsible for resolving delivery issues and may need to provide a replacement or refund.
    • Dispute Resolution: In the event of disputes related to shipping and delivery, buyers and sellers are encouraged to contact PhenixBox support for assistance. PhenixBox will mediate to facilitate a fair resolution.

  8. Changes to Delivery Terms:
    • Updates to Terms: PhenixBox reserves the right to update these Delivery Terms of Service. Buyers and sellers will be notified of any significant changes, and continued use of the platform indicates acceptance of the updated terms.

  9. Contact Us:
    • Support: For questions or concerns regarding these Delivery Terms, contact PhenixBox support at [email protected]. Our team is here to assist you with any delivery-related inquiries.