- Payment Methods:
- Accepted Methods: PhenixBox supports a variety of payment methods including credit/debit cards, bank transfers, and electronic payment systems.
- Currency: Payments should be made in Thai Baht (THB).
- Payment Process:
- Order Checkout: During the checkout process, buyers will be prompted to select their preferred payment method.
- Payment Gateway: PhenixBox uses a secure payment gateway to ensure that all transactions are safe and encrypted.
- Payment Confirmation:
- Notification: Once the payment is successfully processed, buyers will receive a confirmation notification via email and their PhenixBox account.
- Seller Notification: The seller will also be notified of the successful payment and will proceed with order processing.
- Payment Issues:
- Failed Transactions: In case of a failed transaction, buyers should check their payment details and try again. If the issue persists, they should contact their bank or payment provider.
- Disputes: Any payment disputes should be resolved directly between the buyer and the seller. PhenixBox can assist in facilitating communication but does not mediate payment disputes.
- Refunds:
- Refund Policy: Refunds are subject to the seller’s refund policy. Buyers should refer to the specific terms provided by the seller.
- Processing Refunds: If a refund is approved, it will be processed through the original payment method. Buyers will receive a notification once the refund is processed.
- Security:
- Data Protection: PhenixBox ensures that all payment data is securely encrypted and protected.
- Fraud Prevention: Measures are in place to detect and prevent fraudulent transactions.
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