Return & Cancellation

  1. Return & Cancellation Policy Overview: On the PhenixBox marketplace, return and cancellation policies are determined by individual sellers. PhenixBox acts as a facilitator and not the owner of the products, so all returns and cancellations must be handled directly between the buyer and the seller.
  2. Return Conditions: Buyers must review the seller’s return policy before making a purchase. Common conditions for returns may include:
    • The product is defective or damaged upon arrival.
    • The product received is not as described or different from the listing.
    • The buyer decides to return the product within a specified return period.
  3. Cancellation Conditions: Buyers can cancel an order before it is processed or shipped. Cancellation terms may include:
    • Cancellation requests must be made within a certain timeframe after placing the order.
    • Orders that have already been shipped or processed may not be eligible for cancellation.
  4. Return Process: To initiate a return, buyers should:
    • Contact the seller directly through the PhenixBox messaging system.
    • Provide order details and reason for return.
    • Follow the seller’s instructions for returning the product, including packaging and shipping instructions.
  5. Dispute Resolution: Any disputes related to shipping and delivery should be resolved directly between the buyer and the seller. PhenixBox can assist in mediation but does not resolve disputes on behalf of either party.
  6. Contact Information: For any issues related to shipping and delivery, buyers should contact the seller directly. PhenixBox customer support is available to assist with marketplace-related questions and facilitate dispute resolution if needed.