- Dispute Resolution Overview: On the PhenixBox marketplace, any disputes between buyers and sellers should be resolved directly between the two parties. PhenixBox acts as a facilitator and not the owner of the products, so we do not arbitrate disputes but can assist in mediation.
- Communication is Key: We encourage buyers and sellers to communicate openly and honestly through the PhenixBox messaging system. Keeping a record of all communications can help resolve disputes more efficiently.
- Steps to Resolve a Dispute:
- Contact the Seller: Begin by reaching out to the seller through the PhenixBox messaging system to discuss the issue.
- Provide Evidence: Share any relevant information or evidence that supports your claim, such as photos, order details, or correspondence.
- Seek Mediation: If the dispute is not resolved through direct communication, request mediation through PhenixBox. Our support team can assist in facilitating discussions and finding a resolution.
- Mediation Process: If mediation is necessary, PhenixBox will:
- Review the details of the dispute and any evidence provided.
- Facilitate communication between the buyer and seller to reach a mutually agreeable solution.
- Provide guidance and support to both parties to help resolve the dispute amicably.
- Final Decision: If mediation does not resolve the dispute, PhenixBox may offer a final decision based on the evidence and discussions. Both parties are encouraged to comply with this decision.
- Contact Information: For assistance with dispute resolution, buyers should contact PhenixBox customer support. Our team is available to help with marketplace-related issues and mediation.
Home » Dispute Resolution