Refund

Refund

Upon the mutual agreement of both buyers and sellers on our system, the notification will be
sent to PhenixBox. PhenixBox will refund the agreed amount through following payment channels and period.

Payment Channels Reimbursement Channel Duration
– Internet Banking
– Bill Payment
– Direct Debit
– Debit Card
Internet Banking Within 7 business days
– Credit Card Credit Card Depending on the buyer’s
credit card billing cycle.

Remark

  1. PhenixBox will refund to the buyer’s account that provided in the system.
    The refund process takes 7 business days from the date that buyers request for a refund.
  2. For credit card payment, there will have a service fee 2% (+VAT) in case buyers ask for
    cancellation although there is no any issues occur.